Privacy Policy

1. Introduction

Mightain Technologies Ltd ("Mightain," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, including our websites and digital products Storyero and Myco Site.

This Privacy Policy applies to all services provided by Mightain Technologies Ltd, a company registered in England and Wales (Company Number: 16850043).

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, and profile information when you create an account
• Payment Information: Billing details and payment method information (processed securely through Stripe)
• Contact Form Data: Name, email address, subject, and message content when you contact us
• User Content: Content you create, upload, or share through our services (stories, website content, etc.)
• Communications: Information you provide when you communicate with us via email or other channels

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, and version
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for details)

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment Processors: Transaction information from Stripe when you make payments
• Analytics Providers: Aggregated usage statistics and analytics data
• Social Media: Public profile information if you connect your social media accounts

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• To create and manage your account
• To provide, maintain, and improve our services
• To process payments and manage subscriptions
• To deliver customer support and respond to inquiries
• To enable features and functionality of our services

3.2 Communication

• To send service-related notifications and updates
• To respond to your questions and requests
• To send marketing communications (with your consent)
• To notify you of changes to our services or policies

3.3 Improvement and Development

• To analyze usage patterns and improve user experience
• To develop new features and services
• To train and improve our AI models (using anonymized data)
• To conduct research and analytics

3.4 Security and Compliance

• To detect, prevent, and address fraud and security issues
• To enforce our Terms of Service and other policies
• To comply with legal obligations and regulatory requirements
• To protect our rights, property, and safety

4. Data Storage and Security

4.1 Data Storage

Your personal data is stored on secure servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.2 Security Measures

We employ industry-standard security measures, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers
• Regular backups and disaster recovery procedures

4.3 Data Breach Notification

In the event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable law.

5. Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our services, including:

• Payment Processors: Stripe processes payments on our behalf. When you make a payment, necessary billing information is shared with Stripe in accordance with their privacy policy.
• Cloud Hosting: Providers that host our infrastructure and data
• Analytics Services: Tools that help us understand how our services are used
• Email Services: Providers that help us send transactional and marketing emails

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes, such as court orders or subpoenas
• Requests from government authorities or law enforcement
• Protection of our legal rights and interests
• Investigation of potential violations of our Terms of Service

5.3 Business Transfers

If Mightain Technologies Ltd is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Your Rights and Choices

Under applicable data protection laws, including the UK GDPR, you have the following rights:

6.1 Access and Portability

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Data Portability: You can request your data in a structured, commonly used format

6.2 Correction and Deletion

• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances

6.3 Restriction and Objection

• Right to Restriction: You can request that we limit how we use your data
• Right to Object: You can object to certain types of data processing, including marketing

6.4 Withdrawal of Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us at info@mightain.com. We will respond to your request within one month, as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our services. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@mightain.com
• Company: Mightain Technologies Ltd
• Company Number: 16850043
• Address: Suite 10201, 5 Brayford Square, London, E1 0SG, United Kingdom

13. Supervisory Authority

If you are located in the UK or European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

For the UK, the supervisory authority is the Information Commissioner's Office (ICO): https://ico.org.uk

These terms and policies set out the legal relationship between Mightain Technologies Ltd and its users and may be updated from time to time.